Frequently Asked Questions

How much does it cost for a personalized design card?
The primary and joint card holder may submit a custom image for their debit and credit card once within an expiration period at no charge. Additional images will be charged a custom image fee of $5.00. All custom cards on Business accounts will be charged the custom image fee. The maximum number of free cards is 4.

How long will it take to receive my new card?
Once the new card design and/or services are approved, the typical delivery time is 1-5 business days.

Will my new card have the same account number, expiration date, and PIN?
If you are personalizing a Debit Card, your card number will remain the same, however, the expiration date will change.

Will my account number, expiration date, and PIN change each time I change my design?
Once you’ve personalized your card, any future card requests will keep the same card number. The expiration date may change.

What happens if my card design is rejected?
You will be contacted by the credit union explaining that it is necessary for you to submit another card design and the reason why.

How often can I change my personalized card design?
You can change your card image as often as you like. Just remember that the $5 production charge does apply.

Can the joint owner of my account have a different card design?
Yes. The joint owner or authorized user of an account may have a different design for the same card type. Please note the production charge for each card.

My card looks and feels different, will merchants accept it?
Yes your new un-embossed Visa card may look and feel different, but it is a valid card that can be accepted at any Visa merchant location which has an electronic terminal.

How secure is the design website?
The site is secured with 2,048-bit encryption and meets GlobalSign (the security certificate authority) Extended Verification process.